hi7 Support: Press Contact
What happens if a reporter's message arrives at 11 PM? A short, clear answer is our press contact card for media, reporters and content team, to avoid back-and-forth.
Whether from Dhaka or another city, you usually get the same track; the reply is within one business day, and earlier for urgent media notes as well.
Press Email
Media coverage, interviews, and announcements; writing hi7 Contact in the subject line quickly filters the message.
Reply Time
First reply within 24 hours; if submitted on weekend, seen the next business day.
If quick verification is needed, the hi7 Help page helps.
Media Resources and Brand Files
A designer always seeks the correct logo version, then crops the wrong color in screenshots; here are three steps to reduce hassle.
Press Kit
A short bio, screenshots and key data together; it takes 3 minutes.
Brand Assets
Logo, colors and visual guidelines; review in same file before publishing to reduce errors.
Executive Bio
Speaker notes, name spellings, and duty summary; this is most useful before a press briefing.
General Contact and Help Center
Not all questions are news, and that's normal; some write about accounts, others seek help when login is blocked.
Help Center
General issue answers, step-by-step solutions and small guides are here; opening hi7 Help resolves many questions in advance today.
Account Help
Sign in, security verification and profile changes; this section is useful. If you have trouble with hi7 Login, start here.
Easy way to contact from Dhaka
Many first wonder where the form is; here nothing direct is written, so hi7 provides short answer.
-
Email Update
Media or general questions sent; topic-based filtering occurs; in urgent cases mention Dhaka in message.
-
bKash, Nagad, Rocket context
Bangladesh users use these names more; with the correct words in payment-related questions, the team quickly understands.
-
Reference Link
Keep links to the hi7 App, hi7 FAQ, and hi7 Payment pages to ease verification and avoid multiple tickets.
Three questions about media coverage
Three questions are common, but working reporters and bloggers usually know these first.
What to write for coverage?
Clearly write the news, interviews, or brand mentions needed; a one-line subject and a two-line context are enough.
Where to find images and logos?
Press kit and brand assets; resources on the hi7 Contact page are the most updated.
How fast is the reply?
Usually one business day; for urgent notes, earlier reply is more likely.